At LuveSync, we take your privacy seriously. This Privacy Policy outlines our practices concerning the handling of user data.
Data Collection and Storage
LuveSync is designed with privacy at its core. Your relationship data, love notes, messages, drawings, profile information, and personal content are stored securely in our database. We use industry-standard encryption and security measures to protect your data.
We collect and store the following types of data:
- Account information: Email, name, authentication provider (Apple Sign In or email/password)
- Couple data: Invite codes, connection status, relationship information
- Love notes and messages: Messages and love notes exchanged between couples
- Moods and feelings: Daily mood tracking and sync status
- Drawings: Shared drawings created together
- Device tokens: For push notifications (stored securely)
Website Analytics
Our website uses privacy-focused analytics to collect anonymous usage data. This helps us understand how visitors interact with our website. The analytics data collected includes: page views, referring websites, and general location data. This data is anonymized and cannot be used to identify individual users.
Subscription and Payment Data
When you purchase a subscription, the payment processing is handled by Apple through the App Store. We do not store your payment information. We only maintain necessary subscription status information to validate your access to premium features.
Payment data is processed securely through the App Store, and we do not have access to your credit card or payment details.
Data Usage
Your relationship data is stored securely and is used to:
- Provide and maintain the LuveSync service
- Enable communication between couples
- Track relationship moods and sync status
- Deliver push notifications to keep you connected
- Improve app functionality and user experience
- Provide customer support when needed
You maintain complete control over your relationship data, and you can delete your account and all associated data at any time through the app settings.
Data Sharing
We do not share your personal relationship data with third parties. Your love notes, messages, drawings, photos, and personal information remain private between you and your partner.
Anonymous analytics data may be processed by our analytics provider under strict privacy agreements to help us improve the app.
Data Security
We implement industry-standard security measures to protect your data, including:
- Secure database with encryption at rest
- Secure authentication and authorization systems
- Regular security updates and monitoring
- Limited access controls for our development team
- Secure API endpoints with authentication
Account Deletion
You can delete your account at any time through the Profile section in the app. When you delete your account:
- All your personal data is permanently deleted
- Your couple connection is removed
- All messages, love notes, drawings, and mood data associated with your account are deleted
- This action is permanent and cannot be undone
Children's Privacy
Our service is not directed to children under 13 years of age. We do not knowingly collect any data from children under 13. If you are under 13, please do not use LuveSync.
Your Rights
You have the right to:
- Access your personal data: View all data stored in our systems through the app
- Request correction: Update inaccurate data through the app settings
- Request deletion: Delete your account and all associated data at any time
- Export your data: Contact us to request a copy of your data
- Opt-out of notifications: Disable push notifications through device settings
- Withdraw consent: Delete your account to withdraw consent for data processing
Changes to Privacy Policy
Users will be notified of any significant changes to this privacy policy via email and/or in-app notifications. We encourage you to review this policy periodically for any updates. The "Last updated" date at the top of this page indicates when the policy was last revised.
Contact Information
If you have any questions about this Privacy Policy or want to exercise your rights, please contact us:
- TikTok: @luvesyncapp